Support
Help and FAQ
Answers on booking, tickets, events, membership and refunds.
This page is being prepared for launch on 25 September 2026. We are only publishing approved content — information that has not been verified is not shown yet.
How do I book an experience?+
Booking opens with the platform launch on 25 September 2026. Until then every experience shows its status and pricing where approved.
What currencies are supported?+
Prices are shown in Tanzanian Shillings (TSh). USD is only shown if officially approved.
How is availability shown?+
As Sold Out, Few Seats, Registration Closed, Coming Soon or Cancelled. If a seat is not available, that is what it says.
What is the cancellation and refund policy?+
Speak to us before you book and read the refund policy. Every booking is confirmed in writing.